Official WhatsApp Business Platform

WhatsApp Business on Sozuri

Connect your own WhatsApp Business number once. Then answer every customer from one team inbox, and send order updates, reminders and offers to thousands of people: personalised, scheduled and tracked to the last reply.

KES 6,500 a monthMeta bills messages directlySetup takes about 30 minutes

Your own number

Your WhatsApp Business account stays in your own Meta Business, and Meta bills its messages to you directly.

One team inbox

Every conversation in one place: assign it, tag it, add notes and reply as a team.

Campaigns that report back

Send to a tag, a contact list or a spreadsheet, and see who received, read and replied.

An API for your systems

Send from your shop, CRM or booking tool, and keep your contacts in step. Postman collections included.

How it works

Live in about 30 minutes

Six steps, done once. After that you only write templates and send.

Choose the WhatsApp plan on Sozuri.
Prepare WhatsApp in Meta and copy four values.
Connect your number: paste the four values; Sozuri checks them with Meta.
Receive replies: one button, so customers’ messages reach your inbox.
Get a template approved by Meta, usually within minutes.
Send your first message, to yourself.

Team Inbox

Answer every customer from one inbox

Every WhatsApp chat with your business, for your whole team. Assign a conversation, set its status, add notes only your team sees, and tag the customer.

A countdown shows how long you may answer in your own words.
AI drafts a reply for you to edit; it never sends on its own.
An opted-out customer is left out of every campaign.

Campaigns

Campaigns that report back

Send one approved template to a tag, a contact list, pasted numbers, or an uploaded CSV or Excel file of up to 100,000 rows.

Fill each message from the contact, or from the file’s own columns.
Send now, schedule it, or save it as a draft.
Follow each person: sent, delivered, read, replied or failed, with Meta’s reason.
Retarget everyone who read but did not reply.

Templates

Templates Meta approves

Write templates yourself, with Write with AI, or from ready-made drafts for orders, deliveries, bookings and payments. Submit them from Sozuri and see Meta’s answer on each one: approved, pending, or rejected with the reason.

Contacts and tags

Everyone in one contact book

Everyone who messages you, and everyone you import, with their tags, source and last activity. Import a CSV, filter by tag or activity, and start a campaign to exactly the people you ticked.

Chatbot flows

Flows that hand over to a person

Build menus, questions and answers on a canvas. A flow remembers what customers tell it, hands over to a person when asked, and can call your own systems: an order lookup, a CRM, or M-Pesa through your Daraja app. Rehearse a flow before it goes live.

Developers

An API for your own systems

Send templates and replies, check delivery by Meta’s own message ID, and keep contacts and tags in step. Postman collections are ready to download, and the send call also accepts AiSensy’s field names.

Pricing

One plan. Meta bills messages directly.

Sozuri charges one monthly plan for the platform. Meta charges your WhatsApp Business account for each message it delivers, at Meta’s own rates: there are no message credits to buy, and no mark-up.

Sozuri WhatsApp Business

KES 6,500/ month

Team Inbox, contacts and tags
Templates, Quick Send and campaigns
Chatbot flows and the API

Questions? Talk to us

Call or WhatsApp 0722 117 850, or email [email protected]. We can set it up with you.