Refund Policy

At Sozuri Limited, we are committed to delivering high-quality services to our clients. However, if you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

1. Service Cancellations:

   • You may request a refund within 14 days of your purchase if the service has not been initiated or delivered.
   • For services that have already commenced, partial refunds may be considered based on the work completed.

2. Product Issues:

   • If you encounter any issues or defects with the integration or services provided, we will work to resolve them. If the issue cannot be resolved within 30 days, you may be eligible for a full or partial refund.

3. Non-Refundable Items:

   • Customized software solutions, once delivered and approved by the client, are non-refundable.
   • Any services rendered beyond the initial 14-day refund period are non-refundable.

Refund Process

1. Initiating a Refund:

   • To request a refund, please contact our support team at [email protected] with your order details and a brief explanation of your request.

2. Review and Approval:

   • Our team will review your request and respond within 5-7 business days.
   • If approved, refunds will be processed to the original payment method within 10 business days.

Exceptions

Refunds may not be granted if:

• The service or product has been significantly used or altered by the client.
• The refund request is made outside the 14-day refund window.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].